We had similar experiences with other salespeople and technicians, who told us they'd been instructed not to provide the information to consumers over the phone.Įarlier this week, the website published a list of what it says are telltale digits in affected phones' serial numbers, but Apple declined a Consumer Reports request to comment on whether that information is accurate.
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She insisted that we bring it in for an evaluation. For instance, a tech specialist at Apple’s Fifth Avenue store asked us to go into the phone's General Settings menu, then open the About section and read her the serial and International Mobile Equipment Identity (IMEI) numbers-but then refused to say whether the phone came from one of the affected batches. In most cases, a recording told us to try again later due to high caller volume-and then it hung up.īut even when we did get through to a live person, the exercise proved to be fruitless. We called tech support at about a half-dozen Apple stores in the New York City metropolitan area, including the region's flagship store on Fifth Avenue in Manhattan, posing as a customer seeking information. And if you're hoping to get the information by phone to avoid your local Apple store during the holiday-season crush, you're likely to be disappointed.
Iphone 6 battery indicator serial numbers#
However, Apple hasn't told consumers which serial numbers to look for, or provided any other method for determining whether a particular iPhone 6s is affected. (Cellular carriers aren't participating in the repair program.) The company’s websiteinvites iPhone 6s customers to bring their phones to an Apple Store or an authorized Apple service provider, or to call Apple’s tech support, for details.
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Only a "small number" of iPhone 6s units are affected, according to the company: those manufactured in September and October 2015, with a precise range of serial numbers. And the company hasn't made it easy for consumers to find out whether their phone is eligible for the fix. The company also said that anyone who had already paid to have the problem repaired could apply for a refund.īut a week after Apple announced the repair program, a number of questions remain.
Iphone 6 battery indicator how to#
(Find out how to check whether your iPhone 6s is affected by the battery shutdown problem.) Apple admitted that some of the phones needed to have their batteries replaced, and offered to do the work for free.
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Since early November, a growing number of iPhone 6s owners around the world have been complaining about their phones shutting down unexpectedly, even when there was significant charge left according to the phone’s battery indicator.